PRIVACY POLICY


Effective Date: 06/05/2026
Last Updated: 06/05/2026


1. Introduction


SignUp4Insurance ("Company," "we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use our health insurance products, services, websites, mobile applications, customer portals, and related services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.



2. Scope of This Policy


This Privacy Policy applies to:


  • Policyholders
  • Members
  • Dependents
  • Beneficiaries
  • Healthcare providers
  • Website visitors
  • Mobile application users
  • Individuals who communicate with us


This Policy applies to information collected online, offline, and through third-party service providers acting on our behalf.



3. Information We Collect


A. Personal Information

We may collect personal information including:

  • Full name
  • Date of birth
  • Gender
  • Nationality
  • Government-issued identification numbers
  • Mailing address
  • Email address
  • Telephone number
  • Employment information
  • Policy information


B. Health Information

To provide insurance coverage and process claims, we may collect:

  • Medical history
  • Diagnoses
  • Treatment records
  • Prescription information
  • Laboratory results
  • Hospitalization records
  • Physician reports
  • Disability information
  • Claims history


C. Financial Information

We may collect:

  • Payment information
  • Billing records
  • Bank account information
  • Premium payment history
  • Reimbursement information


D. Technical Information

When you use our Services, we may collect:

  • IP address
  • Browser type
  • Device identifiers
  • Operating system
  • Mobile device information
  • Website usage data
  • Application activity logs


E. Communication Information

We may collect records of:

  • Customer support interactions
  • Emails
  • Phone calls
  • Chat messages
  • Survey responses
  • Feedback submissions



4. How We Collect Information


We collect information:


Directly From You


When you:

  • Apply for coverage
  • Create an account
  • Submit claims
  • Contact customer support
  • Complete forms
  • Participate in surveys


From Healthcare Providers

Including:

  • Hospitals
  • Clinics
  • Physicians
  • Pharmacies
  • Laboratories
  • Other healthcare professionals


From Employers and Group Plan Sponsors

Where applicable, information may be provided by:

  • Employers
  • Benefits administrators
  • Insurance brokers
  • Authorized representatives


Automatically Through Technology

Using:

  • Cookies
  • Web beacons
  • Analytics tools
  • Device identifiers
  • Server logs


From Third Parties

Including:

  • Government agencies
  • Regulatory authorities
  • Identity verification providers
  • Fraud prevention agencies
  • Business partners



5. Purposes for Processing Information


We may use personal information to:


Insurance Administration

  • Process applications
  • Underwrite coverage
  • Issue policies
  • Maintain member accounts


Claims Management

  • Evaluate claims
  • Process reimbursements
  • Verify eligibility
  • Investigate claims


Healthcare Operations

  • Coordinate benefits
  • Manage provider networks
  • Improve service delivery
  • Conduct quality assurance activities


Customer Service

  • Respond to inquiries
  • Resolve complaints
  • Provide support


Legal and Regulatory Compliance

  • Comply with applicable laws
  • Fulfill regulatory obligations
  • Respond to lawful requests
  • Conduct audits


Fraud Detection and Prevention

  • Verify identities
  • Detect suspicious activity
  • Investigate fraud
  • Protect system security


Business Operations

  • Conduct analytics
  • Improve products and services
  • Manage business risks
  • Maintain records



6. Legal Bases for Processing


Where required by applicable law, we process personal information based on one or more of the following:

  • Performance of a contract
  • Compliance with legal obligations
  • Protection of vital interests
  • Legitimate business interests
  • Consent
  • Public interest requirements



7. Sharing and Disclosure of Information


We may disclose information to:


Healthcare Providers

For:

  • Treatment coordination
  • Claims verification
  • Benefit administration


Service Providers

Including:

  • Claims administrators
  • Cloud hosting providers
  • Payment processors
  • Customer support providers
  • Technology vendors


Employers and Group Plan Sponsors


Where permitted by law and necessary for plan administration.


Regulatory Authorities

Including:

  • Insurance regulators
  • Government agencies
  • Law enforcement authorities
  • Courts and tribunals


Professional Advisors

Such as:

  • Auditors
  • Lawyers
  • Consultants


Business Transactions

In connection with:

  • Mergers
  • Acquisitions
  • Reorganizations
  • Asset transfers



8. Health Information Confidentiality


Health information receives heightened protection.

We only access, use, and disclose health information when:

  • Necessary to administer insurance benefits
  • Required by law
  • Authorized by the individual
  • Needed for healthcare operations
  • Required to investigate fraud or abuse



9. Cookies and Tracking Technologies


We may use cookies and similar technologies to:

  • Maintain website functionality
  • Authenticate users
  • Improve user experience
  • Analyze website performance
  • Measure service usage


Users may manage cookie preferences through browser settings, subject to certain functional limitations.



10. Data Retention


We retain personal information only for as long as necessary to:

  • Provide Services
  • Administer insurance coverage
  • Process claims
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements


Retention periods may vary depending on legal and regulatory requirements.



11. Data Security


We implement reasonable safeguards designed to protect personal information, including:


Administrative Safeguards

  • Employee training
  • Confidentiality obligations
  • Access controls


Technical Safeguards

  • Encryption
  • Firewalls
  • Authentication mechanisms
  • Security monitoring


Physical Safeguards

  • Secure facilities
  • Restricted access controls
  • Document protection procedures


Despite our efforts, no system can guarantee absolute security.



12. International Data Transfers


Your information may be processed or stored in countries outside your country of residence.

Where international transfers occur, we implement safeguards required by applicable law to protect personal information.



13. Your Privacy Rights

Subject to applicable law, you may have the right to:


  • Access your personal information
  • Correct inaccurate information
  • Request deletion of information
  • Restrict processing
  • Object to certain processing activities
  • Request data portability
  • Withdraw consent where consent is the basis for processing


Requests may be subject to verification and legal limitations.



14. Marketing Communications

We may send communications regarding:


  • Policy updates
  • Service notifications
  • Wellness programs
  • Company announcements


Where required by law, we will obtain consent before sending marketing communications.

You may opt out of marketing communications at any time by following applicable unsubscribe instructions.



15. Children's Privacy


Our Services are not directed toward children except where coverage is provided through a parent, guardian, or legal representative.

Information relating to minors is processed only as necessary for insurance administration and in accordance with applicable laws.



16. Automated Decision-Making

We may use automated systems to assist with:

  • Eligibility assessments
  • Fraud detection
  • Claims review
  • Risk management


Significant decisions affecting individuals may be subject to human review where required by law.



17. Third-Party Websites and Services


Our Services may contain links to third-party websites or services.

We are not responsible for the privacy practices, security measures, or content of third-party services.

Users should review the privacy policies of those third parties.



18. Breach Notification


In the event of a data breach involving personal information, we will provide notifications as required by applicable laws and regulations.



19. Changes to This Privacy Policy


We may update this Privacy Policy periodically.

Updated versions will be posted through our Services with a revised effective date.

Continued use of the Services following updates constitutes acknowledgment of the revised Policy.



20. Contact Information


If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

SignUp4Insurance
Address: 5840 S Semoran BLVD, Orlando FL 32822
Email: info@signup4insurance.com
Phone: +1-888-440-6176
Website: https://www.signup4insurance.com/ 



21. Data Protection Officer


Where required by applicable law, you may contact our Data Protection Officer:

Data Protection Officer
Email: jenniferembrey@hogansmith.com
Address: 5840 S Semoran BLVD, Orlando FL 32822



22. Regulatory Complaints

If you believe your privacy rights have been violated, you may have the right to file a complaint with the applicable data protection or insurance regulatory authority in your jurisdiction.



23. Acknowledgment

By using our Services or enrolling in our health insurance plans, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein, where such consent is required by law.